The Benefits of User Driven Development

The Benefits of User Driven Development

Users drive our CRM’s new features, but what is that like for them? From our company founder, Baird Straughan: In 2008 I started WaterGrass thinking that we would just provide support and training so that small organizations could use Salesforce’ basic features to recruit and grow their volunteer and donor bases. That would suffice, I […]

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Webinar: New Email Options

Webinar: New Email Options

The date for this webinar has passed. If you missed it and would like a copy of the session, please send an email to contact@watergrass.org to request a copy. Emailing from Salesforce (and from all databases built on it, like WaterGrass) just improved markedly. If you have worries about deliverability or syncing with your mailing […]

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The Latest and What’s Coming Next

The Latest and What’s Coming Next

WaterGrass’ Recent Developments and Plans for 2024 Just in case you missed it, WaterGrass has been hard at work on some new system features. The majority of our developments have been motivated by the needs and suggestions of you, our users.  And we’re not done yet. Check out where we’ve been and what’s coming soon […]

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Automating Your Volunteer Management

Automating Your Volunteer Management

Artwork designed by freepik.com Many conservation organizations mobilize volunteers for events, but find few of those volunteers become long-time supporters. This seems counterintuitive – these are people who make the effort to show up, learn about the organization, and probably share a commitment to its mission. But on average fewer than half volunteer again (according […]

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Keeping Your Email Out of Spam Folders in 2024

Keeping Your Email Out of Spam Folders in 2024

Setting Up and Testing SPF and DKIM Authentication for Automated Email Systems For years … decades, actually … hackers have been able to “spoof” email addresses and send out spam as if it came from other peoples’ email accounts. Internet service providers have finally settled on authentication standards to ensure that emails actually originate from […]

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